Rick Ritzler
Member of the Columbus State Community College Board of Trustees.
Before Focusing on the World of Tech, Rick Conducted Executive and Management Searches for Fortune 1,000 organizations.
It’s our blend of disciplines combined with pragmatism about bringing the right, realistic solutions to life. And not just any solutions. Our team is passionate about creating solutions that bring about change and improve things for our clients and their customers.
Everybody cares. They care about each other, and that’s obvious. And what’s equally obvious is that they also really care about the work and the value that we deliver.
There’s a lot of professional pride and a sense of ownership that fuels people’s efforts and leads to both a better work environment and more valuable outcomes for our clients.
Talent is the fuel for great customer experiences, and that’s my whole focus – matching the right talent to the right roles for the outcomes our clients desire.
There’s so much competition that can erode customer loyalty, and if you’re not continually laser-focused on your customer experience, you’re doing your business a disservice.
When we looked at how we help our clients, CX came to the top because it’s the lens through which we could be most impactful. Plus, customer experience and loyalty are the lifeblood of any business. It’s not just whether or not people like your product or service; it’s how they feel about the whole journey. That’s CX. And that’s what leads to loyalty.
The number one thing that motivates me is the desire to exceed the expectations of my teammates…and helping my team exceed expectations as well. If everyone is thinking that way, you’ll create a winning company. And we have that here.
Kelly Gratz – CEO
Andrew Crawford – Chief Operating Officer
Matthew Oatney – SVP, Chief Revenue Officer
Greg Smith – SVP, Experience
Nancy Cloutier – SVP, Data & Analytics
Joel Gerber – SVP, Technology
Carli Whittlesey – SVP, Client Service
Christopher Barcelona – SVP, Strategy