We exist as an extension of our clients’ organizations to help them succeed – to help the entire organization accomplish their key initiatives, and also help our individual contacts and teams deliver and prove value.
A key part of my role is ensuring G2O engages with our clients on a relationship basis versus a transaction basis. We’re connected to our clients on a commitment to one another as people who care about each other’s success.
By focusing on and transforming a CX, we can create a stickiness or loyalty where people want to continue engaging with our clients. I’m talking about more than just making experiences better than they were; I’m talking about looking at everything from the user’s perspective to make experiences so much better that people want to repeat them. …that people want to work with our clients again. …that people will tell their friends how great the experience is.
We are Truly Together, not just internally across teams within G2O, but also with our clients, collaborating to achieve shared goals. Even though the goals start out as the client’s goals, they become ours as well.
The variety of clients – people and businesses – that I get the privilege of collaborating with and learning about and from is so rewarding to me. I am continually amazed and excited by all the unique nuances behind the scenes of each client.
Ultimately, the unexpected things we learn, the different challenges we solve, and the relationships we build along the way – those are the things that motivate me.
Kelly Gratz – CEO
Andrew Crawford – Chief Operating Officer
Rick Ritzler – Chief Talent Officer
Greg Smith – SVP, Experience
Joel Gerber – SVP, Technology
Carli Whittlesey – SVP, Client Service
Christopher Barcelona – SVP, Strategy