Why Choose G2O as Your Public Sector Consultants?
With over 30 successful public sector projects for 20+ state agencies, commissions, and groups, we are not just government consulting specialists. We’re a boutique consultancy specializing in the public sector and dedicated to supporting your mission.
We believe in a human-centric, measured approach. Unlike firms that push a one-size-fits-all technology, we co-create solutions that deliver real-world impact for your team and your citizens using our unique NEXT methodology. We understand the big system at scale and also know how to tailor to the unique needs of your agency.
Our Proven Impact in the Public Sector
Ohio Bureau of Workers’ Compensation (BWC) - Transforming Client Engagement through Experience Design
BWC faced challenges with client engagement and customer experiences. Using data-driven insights and innovative design thinking, we partnered with BWC to successfully boost customer satisfaction and engagement metrics, establishing a more dynamic and responsive client experience framework.
Ohio Department of Natural Resources (ODNR) - Streamlining Environmental Data Collection
ODNR faced inefficiencies in data collection and reporting. We partnered with them to implement a user-friendly mobile app, which improved data accuracy and reporting efficiency and enhanced their resource management.
Public Sector Consulting Solutions
Our approach focuses on three critical areas that reshape how the public sector serves citizens.
Solution One
Building a Future-Ready Workforce
The most successful citizen services are run by empowered, efficient, and collaborative agency teams. We help you build a culture of continuous improvement, equipping your staff with the modern skills and optimized processes they need to thrive.
Read More
How We Do It
- Training and Capacity Building: Equip teams with skills in AI and modern service methods through assessments, coaching, and hands-on training.
- Internal Operations and Process Optimization: Improve workflows, reduce admin work, and clarify roles to boost service quality and employee experience.
- Interdepartmental Collaboration: Foster cross-team teamwork to deliver seamless, consistent citizen services.
Solution Two
Citizen-Centric Service Design
Citizens expect government services to be as intuitive, accessible, and responsive as the best private sector apps. We apply human-centered design to make government work for everyone, creating seamless and efficient services that meet the evolving needs of your constituents.
Read More
How We Do It
- Integrated Service Delivery (Multi-Channel): Design seamless self-service portals, mobile apps, and proactive outreach for consistent, convenient citizen experiences.
- Human-Centered and Inclusive Design: Create accessible, equitable services using citizen journey maps, accessibility audits, and staff training.
- Digital Experience and Feedback Optimization: /strong> Use data and feedback channels to improve digital touchpoints, personalize content, and adapt to citizen needs.
Solution Three
Humanizing Digital Transformation
We believe in a measured, impactful approach to government technology. Our focus isn't on the latest tech bandwagon; it’s on deploying the right platforms, data, and AI solutions to optimize human interactions, solve real-world problems, and achieve your agency's mission.
Read More
How We Do It
- Technology Strategy and Planning: Develop a roadmap with assessments to identify opportunities, align tech with goals, and plan long-term, reducing waste and technical debt.
- Platform and Legacy Modernization: Update outdated systems by transforming legacy apps into secure, user-friendly solutions with full deployment, migration, and CMS services.
- AI, Automation, and Data Governance: Implement AI and automation for quick wins; establish data governance and transparency to build public trust.
Ready to Transform Your Citizen Experience?
Start the conversation today. Contact us for a discussion with our public sector team.
"*" indicates required fields