Perspectives

Ideas Surface From Sharing Knowledge

At G2O, we get excited about communicating our passions for how research and design, technology, and data can shape your customer engagement. That’s because we know from experience that the greatest inspiration often comes from sharing ideas. We hope you find something valuable in ours.
Experience Next Newsletter - two people looking at colorful letters
Customer Experience
Quarterly Newsletter: Experience Next – What is Customer Experience Transformation?
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Customer Experience
Why Digital Transformation Isn’t Enough; The Power of Customer Experience Transformation as a Business Driver
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Woman using digital accessibility resources to navigate the digital world
Customer Experience
Your CX Transformation is Incomplete if You Don’t Ensure Accessibility
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Man overcoming his teams CX Transformation Roadblocks
Customer Experience
CX Transformation: 3 Common Roadblocks and How to Overcome Them
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Illustration of G2O team working on CX Experience Improvement
Customer Experience
Customer Expectations Require CX Transformations
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Illustration of G2O team workshopping ideas.
Customer Experience
Choose the Right Workshop to Accelerate your CX or EX Transformation
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Citizens waiting in line for service
Customer Experience
Why Citizen Experience Matters – How Government Agencies Must Transform their Customers’ Experience
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Banking growth
Customer Experience
Three Keys to Fueling Growth and Differentiation in the Modern Banking Landscape
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Design Thinking Workshop
Customer Experience
Tap the Power of Workshops to Kickstart Your CX Transformation
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Design Thinking Brainstorm
Customer Experience
Put Customers First with Design Thinking
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