Artificial Intelligence Consulting Services

Operationalize AI to Achieve Business Growth Objectives

By moving past the hype, we help our clients leverage the true potential of Artificial Intelligence.

By identifying AI opportunities within our clients’ CX, data & analytics, operations, product development, and technology teams, we increase efficiency and enhance engagement.

By focusing on practical solutions that align to business objectives, we generate tangible results and enable growth.

Are you experiencing these types of results from your AI efforts?

Everyone has been talking about the potential of AI. It’s now time to move beyond
potential to performance.

Christopher Barcelona

SVP, Strategy

Not Sure Where to Start with AI?

You’re definitely not the only one.

With AI advancements constantly in the news, new AI tools and models coming out nearly every week (if not every day), and both customers and leaders expecting you to integrate AI into almost everything, it can be overwhelming to decide what to do first.

Here are some areas where we’re currently helping organizations address common pain points and develop real-world solutions.

Defining and Prioritizing Organizational AI Use Cases

Assessing and Preparing Data for Effective AI Solutions Enablement

AI Tools Assessment and Vetting in Alignment with Specific Business Use Cases

AI Integration for Customer Experience Workflow, Touchpoint, and Engagement Enhancement

AI Role and Benefit Definition for Organizational Stakeholder Alignment

Predictive and Generative AI-powered Personalization, Customer Service, and Customer Support Improvements

Agentic AI Application Development and Deployment

Chatbot Design, Development, and Implementation

Our AI
Consulting Solutions

While these four areas of expertise may appear as stand-alone services, you will likely find they are successive services – starting with strategy, then ensuring readiness, and finally, designing, executing and refining solutions.

AI Strategy

To align AI initiatives with your business goals and target the most valuable opportunities, our team will help you to:

- Define your vision and AI-focused objectives.
- Develop and prioritize use cases.
- Create strategic, goal-oriented AI-focused roadmaps.
- Identify opportunities for impactful AI adoption.
- Assess data quality and determine success measures.
- Build actionable business cases that emphasize ROI and competitive advantage.

AI Readiness

The successful application of AI requires preparation. We help you to:

- Develop AI governance plans.
- Plan and implement scalable data platforms.
- Ensure systems capability and compatibility with modern AI tools and platforms.
- Evaluate, recommend, and integrate AI platforms and tools best suited for your organization and your goals.
- Train and upskill existing team members in AI-specific skills.
- Define roles and skills for future hiring.

AI Solutions

By integrating AI into key workflows, our experts help you:

- Develop, design, build, and deploy custom solutions.
- Embed AI into existing workflows focused on fueling engagement and efficiency.
- Ensure seamless integration of AI technologies with current systems to maximize adoption.
- Leverage AI-powered intelligent automation that streamlines operations.
- Identify opportunities for automation that reduce manual effort, minimize errors, and accelerate processes.

Data and AI Strategy Assessment

Our Data & Analytics team ensures your data is ready to meet your AI needs. We help you:

- Clarify your goals and business priorities.
- Identify the right technology to meet your needs.
- Determine gaps in technical architecture and business processes.
- Build a plan to address those gaps.
- Recommend where AI can enhance efficiency.
- Enable your organization to achieve business goals.

Additional AI Resources

While each organization has its own unique objectives and realities, every company, nonprofit, or government entity can benefit by getting their stakeholders on the same page with the potential of AI, and by aligning data strategy and AI objectives.

What is the AI Opportunity?

Is AI going to save us or ruin us? Why should you be paying attention to AI? And how could AI be helping your business?

Why Trusted Data Is the Foundation of Trusted AI

Trusted data isn’t just a foundation for AI – it’s the difference between a seamless experience and a brand disconnect.

At our Quarterly Leadership meeting, G2O delivered an outstanding presentation on the impact of AI in the workplace. Their team was not only incredibly knowledgeable, but also highly engaging – driving thought-provoking conversations, interacting seamlessly with the audience, and making complex topics accessible and relevant.

Their ability to connect with our leadership team and bring real-world insights to the table truly elevated the entire session.

EVP, Information Technology

Restaurant Supply Company

Our Answers to Some of the Biggest AI Questions:

How do I know if my organization is ready for AI?

Readiness involves more than technology. It includes leadership support, data maturity, ethical considerations, and operational use cases. G2O’s assessments and workshops will help either confirm your readiness or identify challenge areas and how to address them. (And... If you’re not ready, we'll help you get ready so you don't get left behind.)

How does AI fit into our broader digital transformation?

AI is not a plug-and-play solution. Maximizing the value of AI requires strong data foundations, use case prioritization, governance, and cross-functional buy-in. G2O helps you integrate AI as a strategic enabler, not a disconnected tool.

How can AI consulting services help my business?

Every organization is different, and therefore, the best roles for AI are different in every organization. However, our experience has repeatedly shown that the best applications of AI either increase customer engagement or increase efficiency – and often, both – leading to increased profits.

What are common roadblocks to AI success?

The most common roadblock is not being prepared. It can be that your data isn’t prepared (poor data quality or lack of data governance), your systems aren’t ready (i.e., siloed teams, disparate data, incompatible software), or your team has skills gaps. Another common roadblock is unrealistic expectations. AI can do a lot, and more every day. But it can’t do everything (yet). Our team can address these challenges holistically with strategy, change management, and tech alignment.

Can G2O help if we already have some AI tools in place?

Yes. Whether you’re starting from scratch or working to unify scattered initiatives, our AI, data, and CX experts at G2O can help you align tools, teams, and strategy for long-term scale and ROI.

What is G2O’s approach to AI consulting?

We are not an AI firm; we are an AI-enablement partner. We will work with you and your team to identify the most impactful places to start, develop a strategy to maximize your benefits from AI, and then execute on that strategy to increase engagement, efficiency, and profits.

What kind of support does G2O provide after the implementation of an AI solution?

At G2O, we always put partnerships ahead of projects. We believe that the job doesn’t end with a well-crafted strategy. Success requires execution and a commitment to continual refinement and improvement. These beliefs are even more relevant in the rapidly evolving realm of Artificial Intelligence.

Meet Our Artificial Intelligence Leaders

Christopher Barcelona

Senior Vice President
Strategy

With 25 years leading strategy, innovation, and creativity in consulting and client-side organizations, Barce works across our teams to ensure we’re strategically leveraging innovation and emerging technologies to help solve our clients’ challenges and propel their businesses forward.

Brian Adams

Executive Vice President
Experience

Throughout his career, Brian has reshaped customer experiences for national and international retail, consumer, healthcare, and B2B brands. He combines his CX and technology expertise to resolve client challenges and achieve business goals.

Joel Gerber

Senior Vice President
Technology

Joel has 20+ years of experience developing software and technology-centric solutions to address challenges in the banking, retail, manufacturing, tech, and healthcare industries. At G2O, he encourages our team members to combine their natural curiosity and technical expertise to help our clients achieve their objectives.

Ready to Talk?

Once you share some basic info in the form here, one of our team members will reach out to schedule a 30-minute conversation specific to the needs of your team and organization.

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